Frequently Asked Questions at casinoplush

You must be at least 21 years old to register and play on casinoplush. This is a firm platform requirement enforced through KYC identity verification. Accounts belonging to persons under 21 will be closed. This applies to all players regardless of location within the Philippines.

casinoplush accepts valid Philippine government-issued photo IDs for KYC. Accepted documents include:

• Philippine Passport
• Driver's Licence
• PhilSys National ID
• SSS ID
• Voter's ID
• PRC ID

Documents must be unexpired and clearly legible. The name and date of birth must match your registration details exactly.

No. casinoplush allows only one account per individual. Multiple accounts linked to the same person — whether by name, ID, device, or payment method — violate the Terms and Conditions and may result in all associated accounts being suspended. If you already have an account, please log in instead of registering again.

Contact the casinoplush support team at [email protected] from your registered email address. Mention that you need a password reset and provide your account details. The team will verify your identity and guide you through the reset process. For security reasons, passwords cannot be reset without identity verification.

All transactions on casinoplush are in Philippine Peso (PHP / ₱). There is no foreign currency conversion involved. Your account balance, deposits, bets, winnings, and withdrawals are all handled in PHP.

casinoplush supports PHP deposits via Philippine online banking, bank transfer, and accepted local e-wallets. Available payment options are displayed in your account cashier after login. All transactions must come from a payment method in your own name — third-party funding is not permitted. Credit cards and cryptocurrency are not accepted as deposit or withdrawal methods.

Withdrawal processing times vary depending on the payment method and whether additional verification is required. Your account must have completed KYC verification before any withdrawal can be processed. Withdrawal requests that pass review are processed to your chosen PHP payment method. Specific timelines are shown in the cashier section of your account. If you have a pending withdrawal question, contact support at [email protected].

In some cases, yes. casinoplush may request documentation to confirm that your payment method belongs to you — particularly for withdrawal requests or when a new payment method is added to your account. This is a standard anti-fraud measure. If verification is required, the support team will advise you on what documents to submit.

casinoplush offers a wide range of game categories popular with Philippine players:

• Slots — a large selection of online slot games
• Live Casino — real-time live dealer tables
• eBingo — online bingo rooms
• Sports Betting — PBA, NBA, boxing, volleyball, football, esports and more
• Betting — additional betting markets

The full catalogue is available in the Game Lobby after logging in.

Availability of demo or free-play mode depends on the individual game. Some slots and select titles may offer a free-play option for browsing purposes. However, access to real-money games, live dealer tables, sports betting markets, and eBingo rooms requires a funded, verified account. Check the Game Lobby after logging in to see which titles have free-play available.

casinoplush sports betting covers a wide range of events with strong Philippines coverage. You can bet on PBA basketball, NBA, international football leagues, boxing matches featuring Philippine fighters, volleyball, esports tournaments, and more. All bets are placed and settled in PHP. Visit the Sports section after logging in for the current markets.

casinoplush sources games from established game providers whose titles use certified random number generators (RNGs) to determine outcomes. No game outcome can be predicted, manipulated, or guaranteed in advance. This applies to slots, live casino, and eBingo alike. No amount of prior wins or losses influences the outcome of the next game round.

Yes. The casinoplush app is available for Android and iOS. It gives you full access to your account — Game Lobby, sports betting, cashier, and account settings — from your phone. Visit the Download page for installation instructions for your device.

Yes. Your casinoplush account is the same across all devices. Log in with the same credentials on desktop, mobile browser, or the casinoplush app. Your balance, transaction history, and game activity are all synchronised — there is no separate mobile account.

First, check that your app is updated to the latest version — older versions may have compatibility issues. Try restarting the app and checking your internet connection. If the problem persists, contact casinoplush support at [email protected] and describe the issue along with your device model and operating system version. The team will help you troubleshoot or advise if a reinstall is needed.

Contact casinoplush support at [email protected] and request a self-exclusion period. We will implement it promptly and without question. During self-exclusion, your account will not accept deposits or bets, and you will not receive promotional communications. You can specify how long you want the exclusion to last, and extend it if needed. See our Responsible Gaming page for full details.

No. All gaming on casinoplush — including slots, live casino, eBingo, and sports betting — involves financial risk and no outcome is guaranteed. casinoplush is an entertainment platform, not an investment vehicle. Never wager money you cannot afford to lose, and never treat gaming as a way to earn consistent income.

If you are worried about a family member or friend, contact us at [email protected]. We cannot share another person's account information for privacy reasons, but we can provide guidance on how to approach the situation and what options are available. You can also find general advice on our Responsible Gaming page.

Reach the casinoplush support team at [email protected]. Support is available 24 hours a day, 7 days a week. When emailing, include your registered email address or mobile number, a clear description of your issue, and any relevant screenshots or transaction references. This helps the team respond faster and more accurately.

The support team aims to respond to all enquiries as quickly as possible. Response times may vary depending on the volume of incoming requests and the complexity of the issue. Providing complete details in your initial message — including your account identifier and a clear description of the problem — helps speed up the process.

No. casinoplush staff will never ask for your account password or OTP verification codes. If anyone contacts you claiming to be from casinoplush and asks for your password, treat it as a scam. Your password is for your use only. If you believe your account has been compromised, contact support immediately at [email protected].